Terms and conditions

SUNRISE APARTMENT, THE BOAT HOUSE, THE STUDIO, at REDBURN HOUSE, LOCHMADDY, ISLE OF NORTH UIST.

Bookings are subject to our following standard terms and conditions which are deemed agreed at the time of booking.

GENERAL

Smoking indoors is strictly prohibited and is against the law. Please clear away all cigarette butts etc.

Fresh towels and linens are provided within the hire and will be refreshed weekly.

Reasonable gas and electric energy use is provided within the hire.

The management will accept no responsibility for thefts or losses from vehicles or otherwise within the grounds.

A baby travel cot and bedding is available upon prior request.

CONTRACTUAL

A contract between you and the owners will come into existence when we receive payment and accept your booking by issuing a confirmation of booking for the holiday dates shown in the rental agreement. The contract binds you & all the members of your party. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms & conditions of booking. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract & loss of the booking.

A non-refundable deposit of 25% of the holiday price is payable at the time of booking. Bookings made less than six weeks before your arrival date must be accompanied by the full amount of the holiday charge and any refundable damage deposit that may have been requested. In exceptional circumstances such as a health pandemic, deposits (less reasonable allowance for costs) will be returned should the stay have to be cancelled.

The balance must be paid so as to arrive no later than six weeks before the commencement of your holiday. If the balance is not received by the due date then your holiday may be treated as a cancellation and the client will remain liable to pay the balance of the rent.

All cancellations must be immediately notified by telephone and then in writing. If you cancel your holiday more than 6 weeks before it is due to start then your deposit will be forfeit. If you cancel less than 6 weeks prior to the holiday then the full balance remains due and is not refundable.

We strongly advise that you take out comprehensive travel insurance. If you choose not to then you accept responsibility for any loss that you may incur due to your cancellation.

Your booking will not be cancelled by the owner except in exceptional circumstances beyond our control. Notification will be given of the cancellation as soon as possible and we will promptly refund all payments made for your holiday. Our liability for cancellation will be limited to payments made to us.

The number of persons using the accommodation at any time must not exceed the previously agreed number. We reserve the right to terminate the booking without notice and without refund in case of a breach of this condition. Bookings cannot be accepted from persons under eighteen years of age.

We (the owner) reserve the right to refuse a booking without giving any reason.

We or our representative reserve the right to enter the accommodation at any time to undertake essential maintenance or for inspection purposes.

Tenancies normally commence at 4.00 pm, unless otherwise agreed and guests are required to vacate the apartment by 10.00am on the day of departure. This allows the accommodation to be thoroughly cleaned and prepared for incoming guests. Please ensure utensils and crockery is washed and the accommodation is left as clean and tidy as found. The cost of unreasonable and undue cleaning will be charged to the tenants.

Pets or smoking anywhere on the premises will result in immediate termination of occupancy and forfeiture of all payments. This must be strictly adhered to and any damage or extra cleaning caused by pets or smoking will be at the expense of you unless the presence of a small dog has previously been agreed with us.

Damage deposit – In making a booking you accept responsibility for any theft, breakage or damage caused by you or any member of your party and agree to indemnify us in full for any loss that we may incur as a result.
The security deposit will be returned within 14 days of the end of your holiday less the cost of damage/breakages.

Damage to property – Please treat the facilities & accommodation with due care so that other guests may continue to enjoy them. In the event that you notice damage in your accommodation please let us know immediately so that we can take the appropriate action. If there have been any breakages during your stay, we would be grateful if you could replace them or advise us before you leave. The accommodation will be inspected at the end of the holiday & you may be charged for any loss or damage found.

We remind guests to lock the doors and close the windows when they leave the property unoccupied. This requirement applies to all windows which must also be shut overnight to avoid flooding due to the unpredictable island weather.

The owner reserves the right to make a charge to cover additional cleaning costs if the client leaves the property in an unacceptable condition.

Please note that in the event that any keys issued are not returned at the end of your stay, then the cost of replacement will be charged to you.

The client may in no circumstance re-let or sublet the property, even free of charge, without the owner’s agreement.

The internet connection is available (at no extra cost) subject to technical availability.

The owner shall not be liable for any temporary defect or malfunction of any equipment, machinery or appliance in the building or grounds

All of the inventory must remain in the property it was in at arrival and not be taken to another property.

We reserve the right to terminate a holiday without compensation where the unreasonable behaviour of the persons named on the booking (or their guests) may impair the enjoyment, comfort or health of others.

Any problem or complaint which the client may have concerning their holiday must be immediately reported directly to us/our representatives and we will endeavour to put matters right. Any complaints not reported to us/the property manager at the time and only reported after the client has returned from holiday will not be considered by the proprietor.

We reserve the right to make reasonable amendments or additions to these terms and conditions without notice.

REDBURN HOUSE LTD.

JANUARY 2020